Cookie Policy

What Are Cookies

Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website or use a web application. They are widely used to make websites work efficiently, to remember your preferences, and to provide information to site operators.

In addition to cookies, we may use similar technologies such as web beacons (pixel tags), local storage, and session storage. This policy covers all such technologies collectively referred to as "cookies".

Cookies We Use

Essential Cookies

These cookies are strictly necessary for the Conectoo platform to function. They cannot be disabled. They are set in response to actions such as logging in, setting privacy preferences, or filling in forms.

• Session authentication tokens — keep you logged in securely during your session
• CSRF protection tokens — prevent cross-site request forgery attacks
• User preference cookies — store your language, timezone, and display settings
• Load balancer cookies — ensure consistent server routing during your session

Analytics Cookies

With your consent, we use analytics cookies to understand how visitors interact with our website and platform. This helps us improve usability and performance.

• Page view tracking — records which pages are visited and for how long
• Click and interaction tracking — records button clicks and feature usage patterns
• Error monitoring — tracks technical errors to help us fix platform issues
• Performance metrics — measures page load times and platform responsiveness

Functional Cookies

These cookies enable enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we use.

• In-app chat and support widgets — enable our customer support tools
• Onboarding state cookies — track your progress through product setup flows
• Feature flag cookies — control which features are enabled for your account

Marketing Cookies

With your consent, we may use marketing cookies to measure the effectiveness of our advertising campaigns and to show you relevant content. These cookies track your activity across websites.

• Meta Pixel — tracks conversions from Meta advertising campaigns
• Google Ads conversion tracking — measures effectiveness of Google advertising
• Retargeting cookies — allow us to show relevant ads to past visitors

Legal Basis for Cookies

We use cookies on the following legal bases under the GDPR and Spain's Law 34/2002 on Information Society Services (LSSI):

• Essential cookies: legitimate interests and contract performance — these are required for the service to function and do not require consent
• Analytics, functional, and marketing cookies: your freely given, specific, and informed consent, which you may withdraw at any time

Third-Party Cookies

Some cookies on our platform are set by third-party services that appear on our pages. We do not control these cookies and they are subject to the respective third parties' privacy policies. Third parties whose cookies may be present include:

• Meta Platforms (Facebook) — for Meta Pixel and social login functionality
• Google — for Google Analytics and Google Ads conversion tracking
• Intercom or similar — for customer support chat functionality
• Stripe — for payment processing and fraud prevention

We recommend reviewing the privacy and cookie policies of these third parties for full details on their data practices.

Managing Your Cookie Preferences

Cookie Consent Manager

When you first visit the Conectoo website, you will see a cookie consent banner allowing you to accept or decline non-essential cookies. You can update your preferences at any time by clicking the "Cookie Settings" link in our website footer.

Browser Settings

Most browsers allow you to control cookies through their settings. You can typically: view cookies stored on your device, delete specific or all cookies, and block cookies from specific or all websites. Note that disabling essential cookies may prevent the Conectoo platform from functioning correctly.

• Chrome: Settings → Privacy and Security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and site permissions → Cookies and site data

Opt-Out Tools

For analytics and advertising cookies, you can also use industry opt-out tools:

• Google Analytics Opt-out: tools.google.com/dlpage/gaoptout
• Network Advertising Initiative opt-out: optout.networkadvertising.org
• European Interactive Digital Advertising Alliance: youronlinechoices.eu

Cookie Retention Periods

Different cookies are stored for different lengths of time on your device:

• Session cookies: deleted automatically when you close your browser
• Authentication cookies: retained for up to 30 days or until you log out
• Preference and functional cookies: retained for up to 12 months
• Analytics cookies: retained for up to 24 months
• Marketing cookies: retained for up to 90 days or as set by the third party

Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our data practices. Any material changes will be communicated through our cookie consent manager or by email. The "Last updated" date at the top of this page indicates when the policy was last revised.

Contact Us

If you have questions about our use of cookies or this policy, please contact:

• FRV Connect Hub
• CALLE Camino de Peitas, S/N, Bloque B, Piso 1, 50300, Calatayud, Zaragoza, Aragón, España
• Email: office@conectoo.io
• Phone: +34 676 291 178