You have the right to request deletion of all personal data FRV Connect Hub holds about you. This page explains what gets deleted, how to request it, and our timeline for completing your request.
To request immediate deletion of your data, email office@conectoo.io with the subject line "Data Deletion Request" and include your account email address. We will process your request within 30 days.
Under the General Data Protection Regulation (GDPR) Article 17 and Spanish Organic Law 3/2018 (LOPD-GDD), you have the right to request erasure of your personal data — commonly known as the "right to be forgotten". This applies when:
Upon a verified deletion request, we will permanently delete the following data from our systems and any sub-processors:
You can request data deletion through any of the following methods:
Option 1 — Email (recommended)
Send an email to office@conectoo.io with:
Option 2 — Account Settings
Log into your Conectoo account, navigate to Settings → Privacy → Delete Account. This will initiate an immediate account closure and data deletion workflow.
Option 3 — Phone
Call us on +34 676 291 178 during business hours (Monday–Friday, 09:00–18:00 CET) and request a data deletion. We will send written confirmation of receipt and process your request accordingly.
We will acknowledge your deletion request within 72 hours and complete the deletion within 30 calendar days. Once deletion is complete, we will send you written confirmation to your email address.
For requests involving large volumes of data or requiring verification, we may extend this period by up to an additional 60 days. We will notify you within the initial 30 days if an extension is required and explain the reason.
Certain data may be retained after a deletion request where required by law or for legitimate business purposes:
We will inform you of any data we are legally required to retain and the applicable retention period.
Conectoo accesses data from Facebook, Instagram, and WhatsApp Business through Meta's official APIs. If you connected your Meta accounts to Conectoo and wish to remove the associated data:
This data deletion process complies with Meta's Platform Terms regarding user data deletion obligations for Technology Providers.
To protect your privacy and prevent fraudulent deletion requests, we may need to verify your identity before processing a deletion request. We may ask you to confirm details such as your account email address, recent activity, or other information that only you would know.
We will only use this information to verify your identity and will not use it for any other purpose.
For data deletion requests or questions about this process, please contact:
You also have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos — AEPD) if you believe your deletion request has not been handled correctly: www.aepd.es.